Question 1

Are Advice-Only consults conducted virtually?

Accepted Answer

Yes—Advice-Only consults are conducted as virtual consultations, making them accessible anywhere you have Wi-Fi access. We recommend attending your consultation in a private area like your home so that you feel comfortable fully discussing your symptoms and situation.

Question 2

Are medication shipments discreet?

Accepted Answer

Yes, medications are shipped in plain packaging with no indication of the products inside. This protects your privacy and ensures discretion.

Question 3

Are my consultations private and secure?

Accepted Answer

Yes. Defy Medical uses HIPAA-compliant telemedicine platforms that encrypt video and audio communications to protect your privacy during virtual consultations. Your conversations with providers are confidential and protected under the same privacy laws as in-person visits.

Question 4

Are Performance Consultations conducted via telemedicine?

Accepted Answer

Yes, Performance Consultations are conducted through convenient telemedicine appointments, allowing you to discuss sensitive topics from the comfort of your own home.

Question 5

Are states where Defy Medical does not offer on-demand lab testing?

Accepted Answer

Due to state regulations, Defy Medical cannot offer on-demand lab testing through Labcorp in New York, New Jersey, Pennsylvania, Rhode Island, or Massachusetts.
In addition, we cannot offer on-demand lab testing through Quest in Arizona, Alaska, Hawaii, Puerto Rico, Connecticut, Massachusetts, New Hampshire, Rhode Island, or Arkansas.
We also cannot offer on-demand lab testing through Access Medical Labs in New York, New Jersey, Pennsylvania, Rhode Island, or Massachusetts.

Question 6

Are the Defy Medical Patient Portal and App secure?

Accepted Answer

Yes, the Patient Portal (DefyMedicalStore.com) and Defy Medical App use industry-standard security measures to protect your personal health information.
While Defy Medical works to maintain your privacy through our systems, there are ways you can protect your privacy, as well. These include:

Create a strong, unique password
Never share your login credentials with others
Log out after each session on shared or public devices
Don&#8217;t save passwords on public or shared devices
Access your account using a secure, private internet connection
Update your password regularly
Report any suspicious activity to care@defymedical.com immediately. For example, let us know if you receive a password reset but didn’t request one.

Question 7

Are there restrictions on which tests I can order or how often?

Accepted Answer

Defy Medical does not restrict what you can order, and you have full control over your lab testing. Order any test from our catalog as frequently as you need. This flexibility allows you to track your overall wellness over time and monitor specific health areas like thyroid function or cardiovascular health.
Note: State restrictions may impact the availability of on-demand testing in your state.

Question 8

Can Hormone Replacement Therapy cause acne?

Accepted Answer

Yes, hormone restoration protocols can result in acne, especially Testosterone Replacement Therapy (TRT). Increased hormone levels stimulate oil (sebum) production in the skin, leading to breakouts on the face, chest, and back. Testosterone is most responsible for sebum production. Excess sebum combines with dead skin cells to clog pores, creating an environment where bacteria can thrive and cause bacterial acne.
While hormone restoration offers many benefits, you don&#8217;t have to live with acne as a side effect. Defy Medical offers pharmaceutical-grade acne treatments like Tretinoin to ease hormone-related acne.

Question 9

Can I access the Patient Portal safely on public Wi-Fi?

Accepted Answer

While our Portal is built to protect your information, we still recommend using a secure, private internet connection when accessing sensitive health information.

Question 10

Can I access the portal from my mobile device?

Accepted Answer

Yes, the Patient Portal is mobile-friendly and can be accessed from a smartphone or tablet through your web browser. Simply visit DefyMedicalStore.com and log in as you would on a computer.
You can also download the Defy Medical App to book appointments, keep track of your medications, and more.

Question 11

Can I attend a Performance Consultation with my partner?

Accepted Answer

Yes, you can attend these telemedicine consultations as a couple or individually. We accommodate whichever format makes you most comfortable.

Question 12

Can I authorize someone else to access my medical information?

Accepted Answer

Yes, you can complete an authorization form to allow specific individuals (family members, caregivers, etc.) to access your medical information and communicate with Defy Medical on your behalf.
You can speak to our support staff at 813-445-7342 or email care@defymedical.com to begin this process.
We may also disclose information to persons named in a health care power of attorney or similar document as required by law.

Question 13

Can I buy labs from Defy Medical?

Accepted Answer

Yes, you can purchase labs on demand through Defy Medical. If you’re new to Defy Medical, you can visit TestDefy.com and fill out our quick online form to create an account. Then you can purchase lab tests and panels by adding them to your cart.
If you’re a current patient with Defy Medical, you can purchase lab work anytime through the Patient Portal under the Laboratory Testing category.

Question 14

Can I combine anabolic androgens with other therapies?

Accepted Answer

Yes, Anabolic Androgenic Therapy is often combined with other treatments:

Testosterone Replacement Therapy (TRT) + Anabolic Therapy: Enhanced muscle preservation, joint health, sexual health and performance, and overall anabolic support
Thyroid Optimization + Anabolic Therapy: Metabolic support and body composition optimization

Your provider will create an integrated treatment plan that addresses all your health goals while maintaining safety through appropriate lab monitoring.

Question 15

Can I combine Ketamine Therapy with my current medications or counseling?

Accepted Answer

Ketamine Therapy typically integrates well with other mental health treatments. Research indicates that combining Ketamine with mental health counseling and other therapies often produces better outcomes compared to any single treatment approach.
Before beginning treatment, your Defy Medical provider will review all medications you&#8217;re currently taking to ensure compatibility with the therapy. Ketamine Therapy is typically well-suited for most patients due to its strong safety and efficacy profile.

Question 16

Can I customize my IV infusion?

Accepted Answer

Yes, you can create a customized IV infusion based on your specific wellness goals. You can add nutrient injections to our IV infusion offerings (like adding a B-complex injection to the Modified Myers Cocktail, for example).
You can also build your own IV from scratch and add Vitamin C, Vitamin B12, B-Complex, trace minerals, and many other vitamins and minerals alongside saline.
View our full IV Infusion menu.

Question 17

Can I get a second opinion on my current HRT protocol?

Accepted Answer

Yes—Defy Medical specializes in hormone restoration and offers Advice-Only consults specifically for second opinions. Our providers will review your lab work, medication schedule, symptoms, and overall protocol to make informed suggestions for optimization.
An Advice-Only consultation does not include prescription management, but you can access valuable insights and take those back to your treating physician.

Question 18

Can I get prescription medication through an Advice-Only Consultation?

Accepted Answer

No, Advice-Only consultations do not prescribe medications or manage care directly. This service provides expert recommendations and guidance that you can discuss with your treating physician. It’s ideal for patients looking for a second opinion or for patients outside of the United States.

Question 19

Can I have an IV infusion shipped to me?

Accepted Answer

No, unfortunately we cannot ship IV infusions to telemedicine patients. IV infusions require an IV line and a trained practitioner to administer.
We can ship nutrient injections to telemedicine patients for self-administration. You can view our available options in the Patient Portal.

Question 20

Can I improve my erections without medication?

Accepted Answer

Lifestyle changes such as improving diet, increasing exercise, reducing stress, and optimizing cardiovascular health can support erectile function. However, many men still require medication for consistent results. This is especially true for moderate to severe ED.

Question 21

Can I improve my hormones without BHRT?

Accepted Answer

Lifestyle changes such as exercising regularly, reducing stress, improving sleep, and eating nutrient-dense foods can support hormone balance. However, women with significant deficiencies or menopause-related hormone imbalance typically require BHRT for meaningful relief. Menopause halts hormone production completely, and it can&#8217;t be restarted through dietary and lifestyle changes.

Question 22

Can I improve sexual function without medication?

Accepted Answer

Lifestyle changes that can support sexual function include:

Stress reduction and relaxation techniques
Regular exercise and physical activity
Adequate sleep
Open communication with your partner
Pelvic floor exercises
Addressing relationship issues

However, many women with significant hormonal imbalances or severe FSD require medical treatment for meaningful improvement. A combination of lifestyle optimization and appropriate medical therapy often provides the best results.

Question 23

Can I improve thyroid hormone levels without medication?

Accepted Answer

Lifestyle, supplements, and diet can support thyroid health, but they are unlikely to correct a true thyroid hormone deficiency. For many patients, ongoing medication is the most effective way to restore normal thyroid hormone levels. This is especially true if the thyroid does not produce any hormones due to surgery, damage, or disease.

Question 24

Can I increase my Testosterone without TRT?

Accepted Answer

Certain diets, lifestyle changes, and supplements can support Testosterone production. However, it’s unlikely these methods will meaningfully address low Testosterone in men with a deficiency. TRT is the most effective method for optimizing Testosterone levels.
Read related content:

Do Onions Increase Testosterone? 
How to Increase Testosterone

Question 25

Can I only buy labs related to my care plan?

Accepted Answer

No, you can purchase any of our listed labs on demand. Many patients utilize this service to monitor heart health, check kidney and liver function, keep an eye on nutrient levels, and more.

Question 26

Can I order medications through DefyMedicalStore.com?

Accepted Answer

If you are an active patient at Defy Medical, you can order prescribed medications, supplemental therapies, and supplies through the Patient Portal. These orders will be reviewed by our staff to ensure they match your care plan and then sent to one of our Pharmacy Partners for fulfillment.
If you are not a Defy Medical patient, you cannot see pricing or order medications in the Patient Portal until you become a patient.
Medications like Testosterone require comprehensive lab testing, a consultation with one of our experienced providers, and a prescription prior to purchasing.
Defy Medical is not a pharmacy. We do not sell products to other clinics or medical providers.

Question 27

Can I purchase a lab test for a friend or family member?

Accepted Answer

No—the person ordering the test should be the one taking it. Testing facilities verify identification upon check-in. You can help your friend or family member set up their own account at TestDefy.com, where they can place on-demand orders for blood work.

Question 28

Can I receive Hormone Replacement Therapy (HRT) through Primary Care appointments?

Accepted Answer

No, Defy Medical practitioners don&#8217;t prescribe HRT through Primary Care consultations. Due to the complex nature of HRT, we require comprehensive lab work and in-depth consultations for HRT patients. If you&#8217;re interested in Hormone Replacement Therapy, fill out our form so that we can contact you to get started.

Question 29

Can I Use an FSA or HSA to pay for my supplements?

Accepted Answer

Many FSA/HSA plans consider nutritional supplementation to be a qualifying charge. We recommend checking with your plan’s provider prior to placing your order to ensure it will be covered.

Question 30

Can I use insurance to cover my labs?

Accepted Answer

Many FSA and HSA plans accept on-demand lab testing as a qualifying purchase. Check with your plan prior to ordering labs to ensure you’re covered.
Defy Medical does not accept or process insurance directly. We strive to provide on-demand lab tests at competitive and predictable prices, with no insurance-related surprises.
For a small fee, you can request documentation and submit it to your health insurance provider for potential coverage.
Defy Medical does not communicate with insurance companies or send reimbursement forms directly, and we can’t guarantee insurance coverage.

Question 31

Can international patients book consultations with Defy Medical?

Accepted Answer

Yes—while Defy Medical is licensed to practice and prescribe in the United States, international patients can still access our expertise through virtual Advice-Only consultations.
These consultations do not include care management or prescriptions, but they provide guidance from experts in hormone therapy.

Question 32

Can skincare products contain hormones?

Accepted Answer

Yes—certain anti-aging formulas include Estradiol and/or Progesterone, which have powerful skin benefits. Because these hormones play a role in keeping skin elastic and hydrated, applying them topically has shown anti-aging benefits.
Skincare containing hormones has additional requirements. If you&#8217;re interested in hormone-based skincare, let your Patient Advocate know so they can guide you through the necessary steps.

Question 33

Can smoking and drinking cause hair loss?

Accepted Answer

Yes, heavy smoking and drinking can cause hair loss and thinning.
Cigarettes contain over 7,000 chemicals that can damage the cardiovascular system, decreasing blood flow to the scalp and hindering hair follicle growth. Smoking also causes inflammation and oxidative stress that can make hair thin, brittle, and more likely to fall out.
Heavy drinking can cause nutritional deficiencies in important nutrients like iron and zinc, hormone imbalances, and overall health decline—all of which can lead to weak, stressed hair that falls out more easily.

Question 34

Can TRT help with weight loss?

Accepted Answer

Yes, patients often report an easier time losing weight and building muscle after beginning TRT.
Testosterone can support fat loss and muscle gain by improving metabolic function and energy levels. Best results come when therapy is combined with healthy nutrition and exercise.
Defy Medical also offers access to weight loss solutions like GLP-1 medications and fat-burning supplements. These can be added to a TRT plan for an increased focus on weight loss.

Question 35

Do certain tests need to be taken at a specific time of day?

Accepted Answer

Some tests require completion at particular times. Additionally, if your test requires fasting, you may prefer scheduling it early in the morning to minimize time without food or drink.
Your lab order will include timing instructions when applicable, along with other requirements like fasting guidelines. Review and follow these instructions carefully.

Question 36

Do GLP-1 medications help with appetite control?

Accepted Answer

Yes, appetite control is one of the primary ways that GLP-1 medications support weight loss.
Patients consistently report:

Significantly reduced hunger
Feeling full faster during meals
Feeling full for longer after eating
Reduced food cravings
Less interest in snacking
Easier portion control
Reduced &#8220;food noise&#8221; (constant thoughts about food)

For many patients, this powerful appetite suppression makes it easier to maintain a calorie deficit and stick to healthy eating patterns without feeling deprived or constantly hungry.

Question 37

Do I have to go to a laboratory to get my blood work completed

Accepted Answer

No! Defy Medical has partnered with Getlabs to offer mobile phlebotomy. For $125, you can add this service to your order upon checkout. Then you’ll be able to specify a location and a 2-hour time window when your mobile phlebotomist will arrive.
Note: Getlabs is not currently available in all states. Check your state&#8217;s availability prior to adding Getlabs to your lab order.

Question 38

Do I have to sign for my prescription delivery?

Accepted Answer

While not mandatory, Defy Medical strongly recommends selecting Signature Required during your checkout to ensure you receive your medication. Simply Select “Yes” for the question: Signature Required at Delivery?
Signing for your package can protect you from potential theft or mis-delivery, which may result in uncompensated lost medication.
If you choose not to require a signature, then track your order carefully using the pharmacy’s tracking information to make sure you know when it will arrive. Promptly collect your medication and bring it inside to avoid exposure to heat, potential theft, and other elements.

Question 39

Do I need a consultation before ordering skincare products?

Accepted Answer

No, we don’t require a consultation to purchase pharmaceutical-grade skincare. Your medication will come with instructions on how and when to apply, and any adverse effects you should look out for.
If you’d like to talk through your options, you can call 813-445-7342 Ext. 3 and discuss skincare with one of our knowledgeable patient liaisons.

Question 40

Do I need a consultation before ordering supplements?

Accepted Answer

No, Defy Medical does not require a consultation or lab panel to order nutritional supplements. Patients submit new patient paperwork with their health history, and then they can order supplements through our Patient Portal and Fullscript dispensary once approved.

Question 41

Do I need a prescription for Anabolic Androgenic Medications?

Accepted Answer

Yes, all anabolic androgenic medications are controlled substances that require a prescription. It&#8217;s essential to work with an experienced provider who understands these medications, can prescribe them safely for legitimate medical purposes, and will monitor your progress with regular lab work and follow up.

Question 42

Do I need a prescription for BHRT?

Accepted Answer

Yes. Estrogen, Progesterone, Testosterone, and most other hormone medications require a prescription. It&#8217;s essential to work with an experienced provider who can safely prescribe BHRT and adjust your protocol as needed.

Question 43

Do I need a prescription for ED medications?

Accepted Answer

Yes. Most effective ED medications require a prescription, including PDE5 inhibitors, ICI therapies, Testosterone Replacement Therapy, and peptides. Defy Medical’s experienced providers will evaluate your needs and prescribe the safest and most suitable options for you.

Question 44

Do I need a prescription for Female Sexual Dysfunction medications?

Accepted Answer

Yes, most effective FSD medications require a prescription, including BHRT, PT-141, and prescription vaginal treatments. Defy Medical&#8217;s experienced providers will evaluate your needs and prescribe the safest and most suitable options for you.

Question 45

Do I need a prescription for GLP-1 medications?

Accepted Answer

Yes, GLP-1 medications like Semaglutide and Tirzepatide require a prescription. It&#8217;s essential to work with an experienced provider who understands weight loss, can safely prescribe GLP-1 medications, monitor your progress, and adjust dosages as needed.
Some weight loss aids like LIPO-C and BioBoost (fat-burning nutrition injections) do not require prescriptions. To access those through Defy Medical, you’ll fill New Patient Paperwork to provide us your health history.

Question 46

Do I need a prescription for Testosterone?

Accepted Answer

Yes, a prescription is required for all forms of Testosterone. It’s important to work with an experienced provider who can prescribe Testosterone, guide your TRT protocol, and make adjustments as needed.

Question 47

Do I need a prescription for thyroid hormone medications?

Accepted Answer

Yes. All thyroid medications (T4, T3, and combination therapies) require a prescription. It’s important to work with an experienced provider who can accurately diagnose thyroid disease, create a customized treatment plan, and make adjustments as needed. You can also discuss your options with a knowledgeable provider, including synthetic and dessicated thyroid medication options.

Question 48

Do I need an Account to log into the Defy Medical app?

Accepted Answer

Yes, to utilize the Defy Medical app, you’ll need to be a current patient and have an account in the Defy Medical Portal. You’ll use your Portal login credentials for the app.
Not yet a patient? Get started today.

Question 49

Do I need an account to use the app?

Accepted Answer

Yes, to utilize the Defy Medical app, you&#8217;ll need to be a current patient and have an account in the Defy Medical Portal. You&#8217;ll use your Portal login credentials for the app. From there, you&#8217;ll be able to manage your care within the Defy Medical app.
Not yet a patient? Get started today.

Question 50

Do I need lab work for a Performance Consultation?

Accepted Answer

No—Performance Consultations do not require labs. However, because labs are not part of this consultation, hormone levels cannot be assessed as part of the diagnosis or treatment plan. This consultation prescribes common sexual dysfunction solutions as appropriate.

Question 51

Do skincare products protect against sun damage?

Accepted Answer

While ingredients like Niacinamide and Vitamin E can help repair UV damage, they do not provide sun protection. Always wear broad spectrum sunscreen (SPF 30 or higher) to protect against premature aging and skin cancer. 
This is especially true if you use products like tretinoin and AHA, which can make the skin more sensitive to sun exposure (photosensitization).  
Defy Medical&#8217;s skincare products support and repair skin, but they don&#8217;t replace sun protection.

Question 52

Does Anabolic Androgenic Therapy help with bone density?

Accepted Answer

Yes, Oxandrolone and Nandrolone show success in supporting bone density and bone health. They can be valuable tools in treating or preventing osteoporosis, particularly in patients who have experienced significant bone density loss due to aging, medications, or medical conditions.

Question 53

Does Anabolic Androgenic Therapy help with joint pain?

Accepted Answer

Nandrolone is particularly known for supporting joint health and reducing joint pain. It promotes collagen synthesis and has anti-inflammatory properties that can benefit patients with chronic joint issues, arthritis, or joint pain related to aging or previous injuries.
Many patients report significant improvement in joint comfort and mobility when using Nandrolone as part of their treatment protocol.

Question 54

Does Anabolic Androgenic Therapy help with muscle growth and strength?

Accepted Answer

Yes, anabolic medications can be effective for supporting muscle growth, preserving lean mass during caloric deficits or illness, and improving strength. These effects are most pronounced when combined with appropriate resistance training and adequate protein intake.
For patients recovering from illness or injury, anabolic therapy may help restore muscle mass and strength more quickly than diet and exercise alone.

Question 55

Does BHRT help with weight loss?

Accepted Answer

Many women find that BHRT helps regulate metabolism, reduce fat storage, and improve energy—making weight loss easier. Estrogen, Progesterone, and Testosterone all play roles in how the body stores fat and builds muscle.
For patients with weight-loss goals, Defy Medical also offers GLP-1 medications and metabolic support supplements that can be added to your BHRT plan.
Learn more about Defy Medical&#8217;s weight loss plans.

Question 56

Does Defy Medical accept insurance for Primary Care services?

Accepted Answer

No, Defy Medical doesn’t accept or process insurance. Our fixed, affordable pricing structure aims to make health care planning more straightforward and transparent.

Question 57

Does Defy Medical accept insurance for supplement purchases?

Accepted Answer

Defy Medical’s goal is to offer clear and transparent pricing on high-quality health services. To accomplish this, we do not accept insurance or interact with insurance companies directly.
For a small fee, we can provide documentation that you can take to your insurance company for potential reimbursement. You may also be able to utilize your FSA or HSA savings account (check with your account provider).

Question 58

Does Defy Medical ever sell patient information?

Accepted Answer

Defy Medical does not and will not sell personal patient information to third parties. Doing so would violate HIPAA and betray the trust of our patients.
Defy Medical does partner with certain Business Associates, like Fullscript and Getlabs, to offer convenient and beneficial services to patients. These vendors may reach out to patients to perform these services, and they act in accordance with HIPAA regulations.

Question 59

Does Defy Medical have a Privacy Policy?

Accepted Answer

Yes, Defy Medical has a Privacy Policy. You can read our policy here.

Question 60

Does Defy Medical have an app?

Accepted Answer

Yes! Defy Medical offers an app that patients can download through the Google Play store or the Apple App store. You’ll use your Portal login information to log into the app. Then you’ll be able to book appointments, see your prescriptions, and more.

Question 61

Does Defy Medical make the medications I order in the Patient Portal?

Accepted Answer

No, Defy Medical is not a pharmacy. We are a concierge clinic, and we allow patients to place orders for prescribed medications via our Patient Portal. Once reviewed by staff, these orders are sent to one of our trusted Pharmacy Vendors for fulfillment.
Defy Medical has no control over medication production or shipment, but we aim to provide timely updates about potential delays due to weather and other unforeseen events.

Question 62

Does Defy Medical offer nutritional testing?

Accepted Answer

Yes, you can order nutritional testing through Defy Medical. This is a great way to understand your overall nutrition and identify potential gaps. Then you can order supplements to address any nutrient deficiencies.
We offer access to a Nutrition panel that checks common nutrients like Zinc, Magnesium, Vitamin D, Vitamin B12, and Folate.
You can also order individual tests if you want to look into specific nutrient levels, like Vitamin D or B6 (Niacin).

Question 63

Does Defy Medical offer Primary Care services?

Accepted Answer

Defy Medical provides limited Primary Care through telemedicine for common medical concerns. Our experienced care team allows you to receive quality medical attention without in-person appointments.
This service does not provide in-depth medical care for conditions like diabetes and chronic injury. We recommend having an in-person Primary Care provider who can advise you on more extensive treatment.

Question 64

Does Defy Medical offer Testosterone injections for women?

Accepted Answer

Yes, we do. These injections are typically part of a larger Bioidentical Hormone Replacement Therapy (BHRT) plan that also includes Estrogen and Progesterone.
While women produce less Testosterone than men, it’s still a very important hormone for women. Testosterone contributes to sex drive, body composition, muscle growth, and more.
Many women report better moods, more energy, an easier time reaching weight loss goals, more desire for intimacy, and other benefits when they add Testosterone to their BHRT protocol.

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