Important Information for Current and Future Patients (COVID-19). Read Now.

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Information for current and future patients

Stay informed during COVID-19

Defy Medical COVID-19 Updates

Information for current and future patients
Stay informed during COVID-19

As things change rapidly, we are dedicated to providing ongoing updates on how we are shifting and adjusting to protect our patients and staff.

Defy Medical has offered HRT telehealth services to our patients for nearly a decade. Our systems are built to provide effective consultations and treatments that follow social distancing strategies. We have regular and extended office hours available for consultations.

We deliver medication straight to your door 

Through our convenient online portal,, patients can maintain access to their medications no matter what's going on in the world. This portal allows patients to order prescriptions, supplements and supplies and have them delivered to their homes -- no face-to-face interaction needed.

Work with us today

We are standing by to serve current and future patients with integrative care through telehealth. Have questions? Contact us now.

Call: (813) 445-7342
Email: [email protected]

Hours of Operation:
Monday - Friday | 7 AM - 9 PM EST
Saturday | 9 AM - 2 PM EST

Speak to a Patient Advocate
Defy Medical Updates

We want to assure you that telemedicine care with Defy Medical will continue uninterrupted. Our staff has the ability to work remotely, and we are here to answer your questions and guide you through your treatment plan and prescription orders. 

The Tampa clinic location is currently operating by appointment only to ensure social distancing and safety for patients and staff. Masks are required for staff and guests and safety protocols are in place. For operating hours and to make an appointment, contact us at 813-445-7342 or email [email protected].

Temporary Policy Changes

To ensure patients are able to maintain their protocol, we have made the following temporary changes to increase access and support social distancing:

  • Temporary extensions (up to three months) on lab tests and physical exam requirements for current patients
  • Early refills (up to four weeks in advance) for current patients on all orders placed going forward
  • Patients can order up to a six-month supply of testosterone, subject to Beyond Use Date (BUD) requirements

In addition, is available for patients to order prescriptions online, as well as supplements, injectable nutrients, erectile dysfunction and sexual health medication, and more.

Read our full policy update announcement.

Defy is Accepting New Patients

Many HRT patients are seeking a telehealth alternative to traditional brick-and-mortar clinics.  Defy Medical is here for you! We've temporarily relaxed guidelines for patients who are already on a TRT protocol with another clinic, so you can smoothly transfer care to Defy Medical's HRT telemedicine services. 

Speak to a Patient Advocate Now

NOTE: Defy Medical does not assess, test or diagnose patients who believe they may have contracted COVID-19.  If you suspect you have COVID-19 or have been exposed to someone who does, please contact your local health officials for information on local testing and precautions.

LabCorp Updates to Keep You Safe
symptom hormone
LabCorp has made policy changes and increased safety measures to keep patients safe during the COVID-19 pandemic. Defy Medical partners with LabCorp so our patients can access affordable lab testing for testosterone and hormone levels, possible thyroid issues, and others.

Policy changes include:
  • The Wait Where You’re Comfortable program, which allows you to check in on a mobile device and wait in your car until it’s time for your testing
  • The first hour of each business day will be set aside for patients over 65 and/or those who have medical conditions that put them at high risk
  • You can schedule an appointment online and use LabCorp’s mobile check-in feature to avoid the waiting room
  • LabCorp locations are engaging in increased sanitation and disinfection efforts

Read LabCorp's full update

package website

Pharmacy Updates

Our pharmacy partners are experiencing an influx of orders as the HRT community responds to the COVID-19 situation. They do not expect any interruption in production but may experience manufacturing delays as they work to meet the needs of patients all across the country.

To help assist our patients with these delays, we are allowing for early refills (up to four weeks in advance).

Ready to order a refill? Contact us now at [email protected] or 813-445-7342.

Shipping Updates

We have received notification that UPS is designated among the government's critical infrastructure and, therefore, continues to operate.

Due to the increased complexity of operating during this time, however, UPS has made the following changes:

  • Temporary suspension of the UPS Service Guarantee
  • Encouraging recipients to check delivery addresses to make sure deliveries are not being sent to closed business locations
  • Suspension of signatures (except for Adult Signature Required shipments) to help protect both delivery personnel and customers

Although Defy Medical has not been officially informed, we believe it’s likely that these policy changes are true for FEDEX, as well.

Read the Full UPS Statement